Who we are

Reading Gems is an online literacy programme designed to help children aged 10–13 develop essential reading skills. In this Privacy Policy, “we,” “our,” or “us” refers to Reading Gems.

Information We Collect

Personal Data You Provide Voluntarily

• Contact Details: When you fill out our online forms or contact us via email, we may collect your name, email address, and any other information you choose to include in your message.

• Enrolment Information: If you decide to enrol in our courses, we may collect additional details such as your child’s name, age, and any specific educational requirements or preferences.

Automatically Collected Data

• Log Data: Our website may automatically collect certain information about your visit, including your IP address, browser type, and the pages you access. This data is used for analytic and security purposes.

• Cookies: We use cookies and similar tracking technologies to enhance user experience and track website performance.

How We Use Your Information

We use the personal data we collect for the following purposes:

1. Providing Services: To process enrolment, schedule classes, and deliver our literacy programme.
2. Communication: To respond to your enquiries, provide updates on our services, and share relevant resources.
3. Improving Our Website: To analyse how users interact with our site, helping us optimise functionality and enhance user experience.
4. Marketing and Promotions: With your consent, we may send newsletters or promotional materials regarding our courses, special offers, or educational tips.

Legal Bases for Processing

We collect and process personal information based on one or more of the following legal bases:

• Consent: When you have given clear consent for us to process your data for specific purposes (e.g., receiving marketing emails).
• Contractual Obligation: When processing is necessary to fulfil a contract (e.g., enrolment and delivering our services).
• Legitimate Interests: When processing is necessary for our legitimate interests and does not override your data protection rights (e.g., improving and securing our website).

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information with Legal or Regulatory Authorities. If required by law or in response to valid requests by public authorities (e.g., a court or government agency).

How long we retain your data

We store personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with any legal or reporting requirements. When information is no longer required, we will securely delete or anonymise it.

What rights you have over your data

Under UK data protection law, you have the following rights regarding your personal data:

1. Right to Access: You can request copies of the personal data we hold about you.
2. Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
3. Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to certain legal exceptions.
4. Right to Restrict Processing: You can ask us to limit the processing of your data under certain circumstances.
5. Right to Data Portability: You have the right to request that we provide your data in a commonly used and machine-readable format, and to transfer it to another controller where technically feasible.
6. Right to Object: You can object to certain types of processing, including direct marketing or profiling.
7. Right to Withdraw Consent: If we process your data based on your consent, you can withdraw consent at any time.

To exercise these rights, please contact us using the information below.

Children’s Privacy

Reading Gems primarily collects personal information relating to parents or guardians. In cases where children’s information is provided, it is the responsibility of the parent or guardian to ensure the accuracy of the data. We encourage parents and guardians to monitor their children’s online activities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed of how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, or if you wish to exercise your rights, please email us at:

contact@readinggems.co.uk

We will endeavour to respond to your request as soon as possible, and no later than one month from the date of receipt.