Who we are

Reading Gems is an online literacy programme designed to help children aged 10–13 develop essential reading skills. In this Privacy Policy, “we,” “our,” or “us” refers to Reading Gems.

Eligibility 

• Parents or Guardians
  You must be at least 18 years old or have the authority of a parent or guardian to enrol a child in our programme and to enter into these Terms.
• Children’s Participation
  Our Services are designed for children aged 10–13. A parent or guardian must oversee the child’s enrolment, communicate with our team, and ensure compliance with these Terms.

Scope of Services

• Online Literacy Sessions
  We provide group and one-to-one online sessions aimed at improving literacy skills. The schedule, duration, and content of these sessions are detailed on our website or communicated via email.
• Access to Resources
  Participants may receive access to our online resources, including Google Classroom materials. These resources are for the enrolled child’s personal educational use only.
• Trial Sessions
  We may offer free trial sessions. These sessions are subject to availability and may be discontinued or changed at our discretion.

Fees and Payment

• Pricing
  The fees for each term, session, or programme are displayed on our website or communicated separately. All prices are listed in British Pounds Sterling (£), unless otherwise stated.
• Payment
  Payment must be made in advance or as otherwise specified. Failure to pay the required fees may result in suspension or termination of your access to our Services.
• Refunds and Cancellations
  Our refund policy is outlined on our website or in your enrolment information. Please review this policy carefully before proceeding with payment.

Participation and Conduct

• Behaviour
  We strive to maintain a respectful and productive learning environment. Disruptive or inappropriate behaviour by a child or parent may result in suspension or termination of Services.
• Parental Involvement
  Parents or guardians are encouraged to support their child’s learning by ensuring attendance, providing a suitable learning environment, and reviewing progress with our team when needed.
• Use of Technology
  You are responsible for ensuring your child has access to the necessary technology (such as a device with a stable internet connection) to participate in online sessions. We are not liable for technical issues beyond our control.

Data Protection and Privacy

We value your privacy. Any personal information you provide to us is governed by our Privacy Policy. By using our Services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

Liability and Disclaimers

• No Guarantee of Results
  While we aim to improve literacy skills, we do not guarantee specific academic results or outcomes. Actual progress may vary depending on individual factors, including the child’s effort and participation.
• Limitation of Liability
  To the fullest extent permitted by law, Reading Gems shall not be liable for any indirect, consequential, or incidental damages arising out of or related to your use of our Services. Our total liability shall not exceed the fees paid by you for the relevant term or session.
• Third-Party Links
  Our website or resources may include links to external sites. We do not endorse or assume responsibility for any external content or services provided by third parties.

Termination

• Termination by You
  You may discontinue using our Services at any time. If you wish to terminate your participation, please review our refund policy to understand any financial implications.
• Termination by Us
  We reserve the right to suspend or terminate your access to our Services if you breach these Terms or if we are required to do so for legal or regulatory reasons. We will endeavour to provide notice when possible.

Changes to These Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after such changes constitutes acceptance of the new Terms.

Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions about these Terms or any aspect of our Services, please email us at:

contact@readinggems.co.uk

We will endeavour to respond to your enquiry as soon as possible.